Jessica Paxton

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Activity overview

Latest activity by Jessica Paxton
  • Jessica Paxton created an article,

    Changing Your Avatar (Profile Picture)

    To change your avatar (or profile picture) follow these steps: Log into the Web Client using the credentials in your welcome email. Click on "Settings" (The wrench icon.) Upload a new avatar for y...

  • Jessica Paxton created an article,

    Call Queues

    This article covers Call Queues; their settings and different options. You will also learn how Queues work and what rights Agents and Queue Managers have. In more detail: Call Queue Functionality...

  • Jessica Paxton created an article,

    How to turn on Intercom?

    Intercom enables you to make an announcement to a single extension with two-way audio, i.e. the called party can respond without picking up the handset. Settings Required for Intercom Configure the...

  • Jessica Paxton created an article,

    How to Create a Ring Group

    To add a ring group from the 3CX Management Console: Select “Ring Groups”. Click “Add Ring Group” and define its options:Name – the name for the ring group.Virtual Extension Number – accept the de...

  • Jessica Paxton created an article,

    Ring Group Management

    This article covers Ring Groups and Paging Groups. What are they, who needs them, how to use them, as well as their capabilities. In more detail: What is a Ring Group? Ringing Strategies Ring Gro...

  • Jessica Paxton created an article,

    How to Create Extension Groups?

    Note: Only Administrators are able to make changes to the Extension Groups functionality. This below video takes you through the steps of creating extension groups so you can group your extensions...

  • Jessica Paxton created an article,

    Setting User BLF Keys on the Web Client

    To set user BLF keys on the web client, you must: Log into your Web Client.  Click the Gear or "Settings" from the navigation menu.  Click "BLF Settings" to configure your BLF keys.  Match a BLF ...

  • Jessica Paxton created an article,

    Turning on Voicemail to Email for Users

    Note: A user must have an email programmed for voicemail to email to work correctly.  Note: ONLY users with administrative access privileges can make changes to the profile of other users. Turning ...

  • Jessica Paxton created an article,

    Managing Your Queue Status (Logging In & Logging Out of the Queue)

    Global LogIn and LogOut The global queue toggle will add an agent to all queues in operative mode or remove them from service. However, it will NOT override explicit queue logouts. 3CX App Q-Button...

  • Jessica Paxton created an article,

    How to Check Your Voicemail Using Yealink T41/T42

    To check your voicemail, press the “Message” button and follow the voice prompts.   If you do not know your PIN, request a Welcome Email from your administrator or TelWare.